Terms of Service
1. Introduction
Welcome to HS Enterprise.
By accessing our website, purchasing our services, or engaging with our consulting team, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and all applicable laws and regulations.
If you do not agree to these Terms, please do not use our website or services.
2. About HS Enterprise
HS Enterprise is a Canadian consulting firm specializing in Occupational Health & Safety (OHS), COR® Certification support, ISO 14001/45001/19011/31000 compliance, and training services for small-sized businesses.
Our mission is to deliver professional, ethical, and practical solutions that protect workers and strengthen business compliance.
3. Use of Our Website and Services
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not:
-
Misuse, interfere with, or attempt to hack our website or systems.
-
Use our content for any commercial purpose without permission.
-
Provide false, misleading, or incomplete information.
-
Infringe on any intellectual property rights belonging to HS Enterprise or others.
We reserve the right to suspend or terminate access to our website or services if we believe these Terms have been violated.
4. Professional Services and Consulting
a. Service Agreements
All consulting, training, auditing, and advisory services are subject to a written Service Agreement or Proposal outlining scope, fees, and deliverables.
Once accepted by the client, this document serves as the official contract between the client and HS Enterprise.
b. Client Responsibilities
Clients are responsible for:
-
Providing accurate and timely information necessary for service delivery.
-
Ensuring employee and site access when required.
-
Implementing recommendations or corrective actions resulting from assessments or audits.
c. No Guarantee of Regulatory Outcome
While we apply recognized standards and best practices, HS Enterprise cannot guarantee specific regulatory or audit outcomes (e.g., passing COR® audits or eliminating all workplace incidents).
Our role is to advise and assist; compliance implementation remains the client’s responsibility.
5. Fees, Payments, and Refunds
a. Payment Terms
All fees and charges are stated in Canadian dollars (CAD) and subject to applicable taxes.
Payment terms are specified in each proposal or invoice and are typically due within 10–15 days of invoice date.
b. Late Payments
Late payments may incur a service charge of 4% per month (48% per annum) or the maximum amount allowed by law.
c. Refund Policy
-
Refund Eligibility: Refunds for prepaid services are available only if the project has not yet commenced and the request is submitted in writing within three (3) business days following the formal approval or signature of a Service Agreement, Proposal, or Statement of Work.
-
Non-Refundable Retainers: All retainer fees, deposits, and administrative setup charges are strictly non-refundable once project work has begun, as they cover time, scheduling, and resource allocation.
-
Training Programs: Cancellations for scheduled training programs received at least ten (10) business days prior to the scheduled start date may be eligible for a partial refund or credit, at the sole discretion of HS Enterprise.
-
No Refund After Commencement: No refunds, credits, or reimbursements will be provided for services that are completed, partially delivered, or already in progress. All payments made under an executed agreement are final and non-refundable except where required by law.
6. Intellectual Property
All content, documents, templates, tools, training materials, and website content created by or provided through HS Enterprise are the intellectual property of HS Enterprise, unless otherwise stated.
Clients may use delivered materials solely for internal organizational purposes.
No portion of our content may be copied, distributed, resold, or reproduced without our written consent.
7. Confidentiality
HS Enterprise recognizes the importance of maintaining the confidentiality of all client information, records, and data obtained in the course of providing services.
All documents, assessments, reports, and communications produced or received in connection with an engagement will be treated as strictly confidential and used solely for the purpose of fulfilling the agreed-upon services.
HS Enterprise will not disclose any confidential information to third parties without the client’s prior written consent, except:
-
When disclosure is required by law, regulation, or court order; or
-
When disclosure is necessary to subcontractors or partners engaged to perform work under this agreement, provided that they are bound by equivalent confidentiality obligations.
All employees, consultants, and subcontractors of HS Enterprise are required to adhere to confidentiality standards consistent with our Confidentiality Policy.
The specific scope, duration, and procedures for handling confidential information will be further detailed and governed by the Service Agreement, Proposal, or Statement of Work executed between HS Enterprise and the client.
Along with our Confidentiality Policy, that agreement will take precedence in defining and deepening the confidentiality obligations, including provisions on document handling, data security, and post-termination confidentiality.
Both parties agree to take all reasonable steps to safeguard each other’s confidential and proprietary information and to prevent any unauthorized use, disclosure, or reproduction thereof.
8. Limitation of Liability
To the fullest extent permitted by applicable Canadian law, HS Enterprise, its directors, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, loss of data, or reputational harm, arising out of or in connection with the use of our website, reports, recommendations, or professional services.
While HS Enterprise exercises reasonable care, skill, and diligence in delivering its consulting, auditing, and training services, all recommendations, findings, and reports are based on the information made available by the client and current industry standards. HS Enterprise cannot guarantee specific regulatory outcomes, certifications, or compliance results.
In any event, the total liability of HS Enterprise, whether in contract, tort (including negligence), or otherwise, shall be limited to the total amount of fees actually paid by the client for the specific service or engagement giving rise to the claim.
The detailed terms governing the allocation of risk, indemnities, and limitations of liability will be further specified and governed by the executed Service Agreement, Proposal, or Statement of Work between HS Enterprise and the client. That agreement shall take precedence in defining the extent and duration of liability, exclusions, and related obligations.
9. Indemnification
The client agrees to indemnify, defend, and hold harmless HS Enterprise, including its directors, officers, employees, contractors, and affiliates, from and against any and all claims, demands, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
-
Any breach by the client of these Terms or any Service Agreement.
-
Any negligent act, omission, or misconduct by the client, its employees, or representatives.
-
The client’s use or misuse of any reports, recommendations, or materials provided by HS Enterprise.
-
Any third-party claims resulting from the client’s operations, decisions, or reliance on HS Enterprise’s services.
This obligation shall apply whether such claims arise in contract, tort, or otherwise, and shall survive the termination or expiration of any agreement between the parties.
The specific scope, procedures, and limitations of indemnification will be further defined and governed by the executed Service Agreement, Proposal, or Statement of Work between HS Enterprise and the client. That agreement will take precedence in detailing the extent of indemnity, notice requirements, and applicable dispute resolution mechanisms.
10. Third-Party Services
Our website or services may include links or references to third-party sites or resources (such as training platforms or certification bodies).
HS Enterprise is not responsible for the content, accuracy, or policies of any third-party websites or services.
Your use of third-party sites is at your own risk and subject to their respective terms.
11. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
12. Termination of Services
HS Enterprise may terminate or suspend any service, engagement, or access to its website immediately, without prior notice, if:
-
You breach these Terms, a service agreement, or any applicable law.
-
You fail to make payment when due.
-
Circumstances beyond our reasonable control (including, but not limited to, acts of God, labour disputes, pandemics, or regulatory changes) make it impossible or impractical to continue providing services.
Upon termination, all outstanding amounts become immediately due and payable.
Except where otherwise required by applicable law, no refunds, credits, or reimbursements will be issued for fees paid, deposits, or partially completed work once services have commenced. You acknowledge and agree that fees paid to HS Enterprise compensate for time, expertise, and administrative resources already committed and are therefore non-refundable.
HS Enterprise also reserves the right to terminate any service or engagement for convenience by providing written notice to the client. In such cases, HS Enterprise will issue a pro-rated refund only for the unperformed portion of prepaid services, at its sole discretion.
13. Disclaimer of Warranties
All services, materials, and website content are provided on an “as-is” and “as-available” basis.
HS Enterprise makes no warranties, express or implied, regarding accuracy, completeness, or suitability for a specific purpose.
While we strive for excellence, professional judgment and regulatory interpretations may vary.
14. Governing Law
These Terms are governed by the laws of the Province of Ontario, Canada, and the applicable federal laws of Canada.
Any disputes arising from these Terms or our services shall be resolved exclusively in the courts of Ontario.
15. Changes to These Terms
HS Enterprise may update or revise these Terms at any time.
Changes will take effect immediately upon posting to our website, with an updated “Last Modified” date.
By continuing to use our website or services, you agree to the revised Terms.
16. Contact Information
If you have questions about these Terms, please contact:
HS Enterprise
1370 Don Mills Rd., Suite 300, North York, ON M3B 3N7
info@hsenterprise.ca
Commitment to Professional Integrity
At HS Enterprise, we believe in transparency, fairness, and accountability in every client relationship. These Terms are designed to protect both our clients and our business while ensuring a professional, respectful, and ethical partnership.